All Indonesia Arrival Card for Batam: Ferry Travel Guide

Overview of the All Indonesia Arrival Card

The All Indonesia Arrival Card is an integrated digital declaration system for international travellers arriving in Indonesia (Wikipedia). The platform consolidates reporting for immigration, customs, health, and quarantine into a single digital submission. This unified system replaces the earlier paper immigration cards, the Electronic Customs Declaration (e-CD), and the SATUSEHAT health reporting platform (Emerhub).

The government ran an initial trial of the system at Soekarno–Hatta International Airport on 24 July 2025. A subsequent trial began on 1 September 2025 across selected gateways, including international seaports in Batam, Juanda in Surabaya, and Ngurah Rai in Bali (Telunas Resorts). On 1 October 2025, the Government of Indonesia officially launched the All Indonesia platform nationwide, making it mandatory for all passengers entering the country from abroad.

The declaration integrates three separate Indonesian legal frameworks. Immigration reporting satisfies Law No. 6 of 2011 to confirm entry conditions. Customs declarations fulfil Law No. 17 of 2006 for luggage and device reporting. Health monitoring complies with Law No. 17 of 2023 to track communicable illnesses.

Who Must Complete the Arrival Card

Submission is mandatory for every person entering Indonesia from abroad (Emerhub). This requirement applies to foreign holidaymakers, business travellers, and holders of temporary or permanent stay permits such as KITAS and KITAP. Returning Indonesian citizens must also complete the declaration before arrival (Wikipedia, Majestic Fast Ferry).

There are no group exemptions. Every individual passenger requires their own separate submission, including accompanying infants and children. Transport carriers, including airlines and regional ferries, may check for a completed arrival card before issuing boarding passes.

Submission Window, Costs, and Authorised Platforms

The declaration must be submitted within 72 hours (3 days) prior to your scheduled arrival (Bintan Travel Guide, Telunas Resorts, Majestic Fast Ferry, Emerhub). The system does not accept submissions attempted earlier than this 72-hour window. The online form takes approximately 2 to 3 minutes to complete (Wikipedia).

The All Indonesia Arrival Card is completely free of charge. The Indonesian government charges no application or processing fee for this form. Travellers should avoid unofficial third-party websites requesting payment for arrival card processing and use only official portals.

Authorised access is available via two official channels:

• The web portal at allindonesia.imigrasi.go.id.
• The official All Indonesia mobile application available on the Apple App Store and Google Play.

The application features encrypted data protection, notification functions, profile storage to reuse passenger details on future trips, and multilingual support in English, Indonesian, and Mandarin. Submitted data transmits in real time to immigration, customs, health, and quarantine authorities.

Step-by-Step Guide for Ferry Arrivals in Batam

Follow these sequential steps when submitting the arrival card prior to boarding your ferry to Batam:

1. Select Traveller Type: Open the application or portal and choose “Foreign Visitor” if travelling on an international passport (Telunas Resorts). Returning Indonesian nationals select the citizen option (Wikipedia).
2. Enter Personal Information: Input your full name, nationality, and personal details exactly as they appear on your passport.
3. Provide Travel Dates: Enter your scheduled date of arrival in Indonesia and your planned date of departure.
4. Specify Transport Details: Under mode of transport, select “SEA”. Set the vessel type to “FERRY”. Enter your ferry operator name (such as Sindo Ferry) under the vessel name field.
5. Select Your Batam Port of Arrival: Choose your exact arrival terminal from the dropdown list, such as “SKP – SEKUPANG PORT”. Batam international ferry checkpoints include Batam Centre, Sekupang, Nongsa, Marina, Harbour Bay (Citra Tri Tunas), and Bengkong (Majestic Fast Ferry).
6. State Purpose of Visit: Choose your travel objective, such as “HOLIDAY/SIGHTSEEING/LEISURE”.
7. Log Indonesia Accommodation Details: Select your residence type (such as “HOTEL”). Specify the property name, the regency or city of accommodation, and your nearest immigration office. Visitors seeking local venues during their stay can consult the Batam business directory, while those establishing residence can review Batam property listings.
8. Complete the Health Declaration: Disclose any active health symptoms. Record your country of origin, transit points, and any countries visited within the 21 days preceding arrival.
9. Complete the Quarantine Declaration: Declare whether you are carrying plants, fruit, vegetables, seeds, animals, or animal products into Indonesia.wikipedia.org/wiki/All_Indonesia_Arrival_Card)).
10. Complete the Customs Declaration: State the total number of luggage pieces. Declare any items that exceed duty-free limits, including tobacco, alcohol, and medicines. Declare electronics such as mobile phones and laptops if IMEI registration is needed for local network usage exceeding 90 days (Emerhub).
11. Review and Submit: Recheck all entered data against your travel documents and submit the form. Once processed, the platform generates a confirmation QR code, which is also sent by email (Bintan Travel Guide). Save or screenshot this QR code on your mobile device.

Batam Ferry Port Clearances and Arrival Protocols

Upon disembarking at a Batam ferry terminal, travellers must present the generated QR code to officials (Wikipedia, Bintan Travel Guide, Telunas Resorts). The QR code is scanned at both the immigration control counters and the customs clearance checkpoint (Emerhub).

The declaration system operates across all primary international ferry terminals in Batam (Majestic Fast Ferry):

• Batam Centre
• Sekupang
• Nongsa (Nongsa Terminal Bahari)
• Harbour Bay (Citra Tri Tunas)
• Marina (Marina Teluk Senimba)
• Bengkong

Do not postpone submitting the card until reaching the Batam terminal. Although port terminals offer local Wi-Fi, heavy passenger traffic often causes network congestion. If network delays prevent you from generating a QR code, you will be unable to clear customs checkpoints.

If your ferry service is delayed by a short period on the same date, the system accommodates the timing. However, if your trip is rescheduled to a different calendar day, submit a fresh declaration so the arrival date on your QR code matches your actual entry date.

Visas, Entry Permits, and Passport Rules

The All Indonesia Arrival Card is an entry declaration, not an entry visa (Bintan Travel Guide, Emerhub). Travellers must hold valid visa clearances or qualify under exemption schemes to enter Indonesia (Majestic Fast Ferry).

Passport Standards

All incoming travellers must present a passport with at least 185 days of remaining validity.majesticfastferry.com.sg/CMS/News/Latest-Travel-Requirement-and-Information)).

Visa Exemption and Visa on Arrival Schemes

Nationals of 16 territories receive free visa entry: Singapore, Malaysia, Brunei Darussalam, Cambodia, Laos, Myanmar, Philippines, Thailand, Vietnam, Hong Kong, Timor-Leste, Suriname, Turkey, Brazil, Colombia, and Peru.

Eligible travellers outside the exemption list may obtain entry permits upon arrival:

• Special Riau Islands 7-Day Visa on Arrival (VOA): Available offline only for tourism purposes. The fee is Rp250,000, plus an administrative fee of Rp3,000 for cash (Rp253,000 total) or Rp8,500 for card payment via EDC (Rp258,500 total). This visa permits a stay of up to 7 days and cannot be extended.
• 30-Day Temporary Stay Permit: Costs Rp500,000, plus an admin fee of Rp3,000 in cash (Rp503,000 total) or Rp14,000 by card (Rp514,000 total), permitting stays up to 30 days.
• Overstay Penalties: A statutory penalty of Rp1,000,000 per day applies to travellers exceeding their permitted stay under either permit.
• VOA Requirements: Present a valid passport (185 days validity and one unused page), a completed All Indonesia Arrival Card, a return or onward ticket, and exact payment in Indonesian Rupiah.

Singapore Residence Permit Holders Exemption

Certain Singapore residence pass holders qualify for 4-day visa-free visits to designated ports in Batam, Tanjung Pinang, Tanjung Uban, and Karimun under specific conditions:

• Singapore Permanent Residents (PR): Blue NRIC holders.
• Singapore Long-Term Visit Pass (LTVP) Holders: Spouses or children of Singapore PRs, provided they are accompanied by the PR holder and carry family documentation.
• Singapore Student’s Pass Holders: Foreign students currently studying in Singapore.

Stays under this scheme are capped at 4 days and cannot be converted or extended. Valid residence proof must be presented, such as via Singpass or physical identity card. Citizens of calling visa countries are excluded from this exemption. Designated entry ports in Batam include Batam Centre, Sekupang, Nongsa Terminal Bahari, Marina Teluk Senimba, Citra Tri Tunas, and Bengkong.

Official Contact Channels and Helpdesks

For technical assistance or official regulatory inquiries regarding the arrival system and port entry, contact the relevant Indonesian government departments directly:

• Directorate General of Immigration: Consult www.imigrasi.go.id for visa policies and entry rules (Directorate General of Immigration, Telunas Resorts).
• Directorate General of Customs and Excise: Visit www.beacukai.go.id for luggage allowances and duty rules.
• Health Quarantine: Contact the Ministry of Health helpdesk via email at [email protected].
• Animal, Fish, and Plant Quarantine: Reach the Indonesian Quarantine Agency via email at [email protected].
• Indonesian Embassy in Singapore: Located at 7 Chatsworth Road, Singapore 249761; telephone +65 6737 7422; email [email protected]; website kemlu.go.id/singapore/en (Majestic Fast Ferry).